FAQ

Are you insured?
Yes we are fully insured.

What areas do you cover?
We cover the Greater London area.

Will the Carpet Cleaning Two-Step Deep Clean system shrink my carpet?
No. Years ago, some carpets would shrink when cleaned because manufacturers used jute as a backing. Jute is a natural fibre that can shrink when it gets excessively wet, and old steam-cleaning equipment would sometimes cause that kind of over-wetting. Today, nearly all carpet has a synthetic backing, which helps prevent shrinking. In addition, our powerful extraction equipment helps prevent the carpet backing from getting excessively wet.

I've heard that once you clean a carpet it gets dirty quicker. Is that true?
Not with the Ultimate cleaners Deep Clean system. Residue that gets left in the carpet from inferior cleaning processes is what causes rapid re-soiling. Our two-step deep cleaning process uses pressurized hot water and advanced cleaning agents to loosen soil. Then we remove the dirt and the cleaning solution with a pH-balancing rinse and a powerful vacuuming, leaving your carpet soft and clean.

How long will it take my carpet to dry?
Factors like carpet material and type, and the relative humidity in your home affect the drying time. It can take from 3 to 16 hours to be completely dry, but you can walk on it right after cleaning, if necessary.

Why the hot water extraction the method most carpet makers recommend?
In order to get anything truly clean, you need to use water to flush out the cleaning agents and dirt. Hot water extraction is the method that uses a flushing process to remove dirt. (Imagine washing your clothes and not rinsing them. That's what happens to carpet cleaned without the hot water extraction method.) Our Deep Clean system uses a two-step cleaning process: a pre-conditioning cleaning spray to loosen soil and a combination hot water fiber rinse and a powerful vacuum to extract and remove both the cleaning solution and the dirt.

I've heard water can ruin carpets. Is that true?
No. What harms carpet is poor quality machinery that doesn't remove enough of the water to allow the carpet to go through the drying process properly.

Does Carpet Protector really work?
Absolutely. Carpet protector is an outstanding product that Carpet & Upholstery Care professionals recommend highly. In fact, most new carpet has protector on it - applied by the carpet manufacturer. However, protector wears off because of foot traffic on the carpet, frequent vacuuming, etc.

How can I maintain my new carpet warranty?
A: There are three key things to do to maintain your new carpet warranty:
1. Vacuum frequently
2. Clean spills promptly
3. Have periodic professional carpet cleanings

Why is professional cleaning important?
When vacuuming no longer removes all of the soil, or you have not been able to remove spots following the recommended carpet care and cleaning procedures, it's time to have your carpet cleaned by a trained and qualified professional cleaner. ULTIMATE CLEANERS know the latest information on carpet construction, carpet care products, and safe, effective cleaning methods to help maintain carpet beauty. For this reason, we recommend, and most carpet manufacturers' warranties require, periodic professional cleaning.

How often should my carpet be cleaned?
We recommend professional cleaning at least every 12 months.

For more questions please contact us

• CARPET CLEANING

• UPHOLSTERY CLEANING

• HARD FLOOR CLEANING

• RUG CLEANING

• COMMERCIAL CLEANING

• RESIDENTIAL CLEANING

• END OF TENANCY CLEANING

• PARTY/AFTER-PARTY CLEANING

• BABY-CARE CLEANING

• MOVE IN/OUT CLEANING

• BUILDERS CLEANS

• OFFICE CLEANING

• WINDOW CLEANING

• INDUSTRIAL CLEANING

• COMMON AREAS CLEANING

• OPEN AREAS CLEANING